Before You Call
What Helps Us
- Whether your fireplace is masonry or a factory-built metal unit, if you know
- A photo of the data plate inside the firebox on a factory-built unit. It carries the model number, and that determines whether listed parts still exist
- Roughly when the house was built
- What prompted the call: a sale, a smell, a stain, a chimney fire, or an annual service
Fall Is Busy
Chimney demand in this metro concentrates hard into fall and early winter. If you know you want service before you start burning, calling in late summer gets you a wider choice of dates than calling in November does.